Privacy Policy

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1. Introduction

Welcome to Natural Healing Paradise. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and handle your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

By accessing our website at naturalhealingparadise.com (the "Site") and providing us with your personal information, you consent to its handling as described in this policy.

2. What is Personal Information?

"Personal information" has the meaning given to it in the Privacy Act. In general terms, it is any information or an opinion that can be used to identify you. This may include your name, address, telephone number, email address, and profession or occupation.

3. Collection of Personal Information

Types of Information We Collect:
We may collect the following types of personal information:

• Identifiers: Your name, shipping address, billing address, email address, and phone number.
• Financial Information: Your credit card or debit card details are processed securely by our third-party payment gateways (e.g., Stripe, PayPal, eWay). We do not store your full credit card details on our servers.
• Transaction Data: Records of products you purchase, returns, and order history.
• Communications: Any information you provide when you contact us via email, our contact form, or phone; including feedback, reviews, and queries.
• Technical & Usage Data: Your IP address, browser type, operating system, pages you visit on our Site, and time spent on those pages, collected via cookies and similar technologies.

How We Collect It:
We collect information directly from you when you:

• Place an order on our Site.
• Create an account.
• Subscribe to our newsletter.
• Contact our customer service team.
• Complete a survey or provide product feedback.
• Use our website (automatically via cookies).

4. How We Use Your Personal Information

We collect, hold, and use your personal information for the following primary purposes:

• To process and fulfil your orders, including delivery and returns.
• To communicate with you about your order, account, or enquiries.
• To process payments and prevent fraudulent transactions.
• To send you marketing communications (like our newsletter with health tips and product offers) if you have opted-in. You can opt-out at any time.
• To improve our website, products, and customer service.
• To comply with any Australian laws or regulations.

5. Disclosure of Personal Information

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

We may disclose your personal information to third parties in the following circumstances:

• Service Providers: We share your information with trusted third parties who assist us in operating our website, conducting our business, and serving you. This includes:
  
  • Payment processing systems (Stripe, PayPal).
  • Shipping and delivery companies (Australia Post, Couriers Please).
  • IT service providers and data storage hosts.
  • Marketing platforms (e.g., Mailchimp for newsletters).
    These parties are required to keep your information confidential and are prohibited from using it for any other purpose.
• Legal Requirements: We may disclose your information where required or authorised by Australian law, such as to comply with a subpoena, warrant, or other legal process.
• Business Transfers: In the event of a merger, sale, or transfer of our business assets, your information may be transferred to the new owner.

6. Overseas Disclosure

Your personal information may be disclosed to recipients located outside of Australia. For example, some of our third-party service providers (like cloud storage or email marketing providers) may store data on servers located in the United States, Europe, or other countries.

We will take reasonable steps to ensure that any overseas recipient does not breach the APPs in relation to your information. This may include using contractual agreements to ensure they provide a standard of protection similar to the Privacy Act.

7. Security of Your Personal Information

We take the security of your personal information seriously. We implement a variety of physical, electronic, and managerial measures to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include SSL encryption on our website and secure access controls to our data systems.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Access to and Correction of Your Personal Information

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of any personal information that is inaccurate, out-of-date, incomplete, irrelevant, or misleading.

If you wish to access or correct your personal information, please contact us using the details provided in Section 11. We will respond to your request within a reasonable period and will usually give you access or make the correction, unless a specific legal exception applies.

9. Cookies and Similar Technologies

Our Site uses cookies to enhance your user experience. A cookie is a small data file placed on your device that helps us analyse web traffic and remember your preferences.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline them if you prefer. This may prevent you from taking full advantage of the Site.

10. Complaints

If you believe we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below. We will investigate your complaint and respond to you in writing within a reasonable period.

11. Contact Us

For any questions, concerns, requests for access or correction, or complaints about this Privacy Policy, please contact us at:

Email: jr@naturalhealingparadise.com

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The updated version will be posted on our Site with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed.